Services

Mission Statement

Our mission is to extend a beacon of hope to those in emotional crisis and offer a continuum of comprehensive care while steadfastly working to decrease the stigma of mental illness through expert clinical care, public education, community collaboration and outreach.

Scope of Services

The Aspen Hope Center provides a specific array of services that were designed to decrease the stress of navigating the convoluted system of mental health and most importantly, to tighten the reins on the gaps found in the services provided in the valley.

24-Hour Hopeline

The Aspen Hope Center provides a 24-hour confidential Hopeline (925-5858) to ensure that anyone who calls for help reaches an on-call clinician anytime day or night, seven days per week. Having one place to call makes all the difference and the immediate response ensures the person calling receives the appropriate help in a timely manner.

Information & Referral

The Aspen Hope Center receives, on average, 24% of its calls from individuals seeking mental health information and/or a referral to a local mental health provider or valley resource. When a client calls for a referral, the Hope Center clinician makes it a priority to connect them with appropriate practitioner or agency from Aspen to Glenwood Springs.

Crisis Intervention and Virtual Intensive Outpatient Program (VIOP)

Approximately 76% of the individuals who call the Aspen Hope Center are in a state of crisis. Each person who calls in crisis requires an individualized approach to deal with their particular situation. The Aspen Hope Center clinicians conduct an initial clinical assessment over the phone, and often times they arrange for an in-person evaluation. This is when the crisis team becomes ‘mobile’ and the clinician meets the client at the Aspen Hope Center office or wherever the caller may be at the time. These assessments have taken place in homes or offices, sometimes at local agencies, or at a physician’s office or schools.

If an individual evaluated is deemed high risk, he/she may be entered into the Virtual Intensive Outpatient Program (VIOP). This program is an alternative to inpatient hospitalization, where the client may remain in their home with loved ones and friends to support them while receiving specialized, wrap-around services from local practitioners and agencies. During the VIOP, the client is seen daily by several professionals until he/she is stabilized and able to move into regular weekly therapy.

Case Management

The Hope Center offers bi-lingual case management and crisis translation whenever deemed necessary.

Community Education

The Aspen Hope Center found evidence-based suicide prevention training with Question, Persuade, and Refer (QPR). This training is offered throughout the community to local groups, schools, businesses, service organizations, and more. The Hope Center realized the importance of having local trainers; hence 32 individuals were chosen to become Master Trainers from a cross-section of the community.

The Hope Center has also been approached by several entities in the community and asked to provide trainings on various topics. Psychiatric Emergency training has been conducted with law enforcement and EMS, the staff at Mountain Valley Developmental Services was trained in psychological diagnoses and symptoms, and crisis management and de-escalation training was provided to RFTA employees and staff at Valley View Hospital.

Integrated Healthcare and Community Collaborations

There is a shift in health care service delivery toward integrating physical and behavioral health care. Integration of services results in a higher level of success as patients become healthier both physically and mentally. The Hope Center has put this into practice by collaborating with other entities and currently has an on-site clinician at a physician’s office and just completed a pilot program in the Basalt Schools, placing a mental health worker in the schools for prevention services.

Along with the collaborations names above, the Aspen Hope Center also partners with the Youth Recovery Center (YRC) to provide VIOP services to local youth when they are discharged from the inpatient detox program. This provides a step-down in care and allows for a smooth transition back to home. Hope Center clinicians now have hospital privileges at Aspen Valley Hospital and a clinician will be stationed at Roaring Fork High School for the 2013-2014 school year.

Individual Counseling

In May of 2013, the Aspen Hope Center began offering therapy services. Three clinicians will see community members at a reduced fee for therapy in the areas of depression, anxiety/panic, substance abuse recovery, and grief/loss. The clinicians have extensive experience in stabilizing high risk clients, working with substance abuse and conducting interventions, helping families and individuals with serious mental illness such as bipolar disorder and schizophrenia as well as helping guide individuals through serious medical conditions and aiding with end of life transitions. The Hope Center has also secured two Employee Assistance (EAP) Contracts which provide several free sessions to employees at various businesses in the valley, some of these businesses are RFTA, AVH, Aspen School District, Valley View Hospital and more. All Hope Center clinicians carry professional licenses.

Area Served

The Aspen Hope Center was formed primarily to serve Pitkin County, yet over time, the services provided have begun to span down valley. Today, approximately 50% of the individuals served are from the mid-valley and lower-valley catchment. Though the Hope Center assists callers with information and referral services when a call is received from outside the valley and even outside the state, the mobile crisis and VIOP services are only provided to those in the immediate Roaring Fork Valley area.

Target Age Group

The Aspen Hope Center serves individuals of all ages. In three years, the Hope Center has served 1,515 clients. Of the clients served, approximately 59 percent are female, 41 percent are male. Per a cross-section sample of clients, following are the ages served: 14 and under, 14%; 15-25, 20%; 26-35, 24%; 36-50, 14%; 51-65, 27%; and 66 and Up, 1%.